Privacy

1. Introduction

Dok15 attaches great importance to the protection of your personal data. In this privacy statement, we explain what personal data we collect, why we collect it, how we use it, and what rights you have regarding your data.

This privacy statement applies to the use of our website dok15.nl and our services for floor coverings in new construction projects.

2. What data do we collect?

2.1 Personal data

• Name and contact details (address, telephone, email)
• Project details of your new-build home
• Purchase history and product preferences
• Communication with our customer service
• Financial data for payment processing

2.2 Technical data

• IP address and browser data
• Login details and session information
• Website usage statistics
• Cookies and similar technologies

3. Why do we process your data?

3.1 Execution of the agreement

We process your data to:

• To grant access to your personal customer portal
• Configure your home with rooms and surfaces
• To display flooring products and process orders
• Process payments via Buckaroo
• To make contracts and drawings available
• Schedule stylist appointments

3.2 Legitimate interest

• Website optimization and user experience
• Customer service and support
• Fraud prevention and security
• Marketing for similar products

3.3 Legal obligation

• Accounting administration
• VAT reporting
• Compliance with building regulations

4. How long do we retain your data?

• Contract details: 7 years after completion of project (legal retention obligation)
• Payment details: 7 years (tax legislation)
• Project documents: 10 years (construction-related warranties)
• Marketing communications: Until you log out
• Website analytics: 26 months
• Cookies: According to cookie policy (max. 2 years)

5. Who do we share your data with?

5.1 Mandatory parts

• Buckaroo: For payment processing
• Construction partners: For project coordination
• Accountant: For tax administration

5.2 Optional service providers

• Hosting provider for website maintenance
• Email service provider for communication
• Analytics tools for website optimization

We never sell or rent your information to third parties for marketing purposes.

6. Security of your data

We take appropriate technical and organizational measures to protect your data:

• SSL encryption for all data transmission
• Secure servers in Dutch data centers
• Regular security updates and monitoring
• Access control and authorization
• Regular backups and recovery plans
• Employee training in data protection

7. Cookies and tracking

Our website uses different types of cookies:

7.1 Functional cookies (necessary)

• Login sessions and authentication
• Shopping cart functionality
• Language preferences
• Security measures

7.2 Analytical cookies (with consent)

• Google Analytics for website statistics
• User behavior and conversion tracking
• Performance monitoring

7.3 Marketing cookies (with consent)

• Targeted advertising
• Social media integration
• Remarketing campaigns

9. Data processing per function

9.1 Customer Portal

• Goal: Access to personal dashboard and product configurator
• FactsProject code, name, address of new-build home, product preferences
• Legal basis: Execution of agreement
• Preservation: During project + 7 years

9.2 Payment processing

• Goal: Payment processing and financial administration
• Facts: Name, address, bank details, transaction details
• Legal basis: Execution of agreement
• Preservation: 7 years (tax legislation)

9.3 Stylist appointments

• GoalPlanning and conducting consultation interviews
• Facts: Name, phone, email, preferences
• Legal basis: Execution of agreement
• Preservation: 2 years after last contact

10. International data transfers

Your data will generally be processed within the European Union. If data is processed outside the EU, we will ensure adequate security measures in accordance with GDPR requirements.

11. Automated decision-making

We do not use automated decision-making or profiling that has significant consequences for you as a person.

12. Complaints

If you have any complaints about how we process your personal data, please contact us first at privacy@dok15.nl. You also have the right to file a complaint with the Dutch Data Protection Authority (AP).

13. Changes to this privacy statement

We may update this privacy statement from time to time. Changes will be posted on this page. We will notify you by email of any significant changes.

14. Specific provisions of Doc15

14.1 New construction projects

As a buyer of a new-build home in one of our projects, we process your data to facilitate the entire process, from floor selection to installation. This includes collaboration with project developers and construction partners.

14.2 Project documents

We keep architectural drawings and specifications for warranty purposes and potential disputes. These documents contain your address and project details.

14.3 Quality assurance

For quality assurance purposes, we may take photos of work performed. These are used solely for internal purposes and warranty processing.

15. Contact

If you have any questions about this privacy statement or to exercise your rights, please contact: